Entwicklung von Indikatoren und Handlungsempfehlungen für die Qualität der Zusammenarbeit von Handelspartnern

Summary in the original language of the document

Standards for social accountability, business ethics or working conditions are most times defined on individual business level. How relationship quality between trading partners can be defined is evaluated along the supply chain of farmers, processors and traders among the members of the Demeter association.
Out of ten guided expert interviews and two workshops the results show, that relationship quality can be divided in emotional and factual matters, although emotional aspects dominate. Management methods or structured evaluation of relationship quality are missing and prohibit continuous stabilization of business relationships.