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Information search behaviour and its determinants: the case of ethical attributes of organic food

Zander, Katrin and Hamm, Ulrich (2011) Information search behaviour and its determinants: the case of ethical attributes of organic food. International Journal of Consumer Studies, 2011 (online), pp. 1-10.

[thumbnail of Zander_Hamm_2011_IJCS.pdf] PDF - Published Version - English
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Document available online at: http://onlinelibrary.wiley.com/doi/10.1111/j.1470-6431.2011.00998.x/pdf


Daily decisions on food purchase are known to be undertaken using limited information search. However, when confronted with ‘ethical’ products, consumers often become more involved, and this results in a more extensive search for information. This research focuses on the information search behaviour of European consumers with regard to ethical attributes, like animal welfare or environmental aspects of organic food by means of an Information Display Matrix. Row-wise information search by product characteristics (attributes) was widely preferred over information search by product alternatives (column-wise). Therefore information e.g. in the internet should increasingly be provided by attributes. The majority of consumers use simplifying and selective search strategies when looking for information on organic food with additional ethical attributes. Consumers tend to start information search in the top, left hand corner and move towards the bottom, right hand corner. Thus, principal attributes should be placed in the upper left corner, and be followed by the next most important, and so on, when presenting information on an array of different products. Our results show that information search patterns of consumers depend on socio-demographic characteristics like gender and age and to a lesser extent also on attitudes regarding environmental or social aspects of food production. Thus marketers, in particular those using the internet, should revise their systems of information provision and focus increasingly on consumers’ needs.

EPrint Type:Journal paper
Keywords:Concumer behaviour, decision heuristics, ethical consumerism, internet marketing, BÖL, BOEL, FKZ 07OE004
Subjects: Food systems > Markets and trade
Research affiliation: European Union > CORE Organic > FCP
Germany > Federal Organic Farming Scheme - BOELN > Economics > Vermarktung
Germany > University of Kassel > Department of Agricultural- and Food Marketing
Related Links:http://www.bundesprogramm.de/, https://orgprints.org/perl/search/advanced?addtitle%2Ftitle=&keywords=07OE004&projects=BOEL&_order=bypublication&_action_search=Suchen
Deposited By: Zander, Dr. Katrin
ID Code:18602
Deposited On:06 Apr 2011 13:41
Last Modified:10 Sep 2020 12:13
Document Language:English
Refereed:Peer-reviewed and accepted

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